Privacy Policy

Your right to privacy is very important. We recognise that when you choose to provide us with information about yourself, you trust us to act responsibly. We believe this information should only be used to help us provide you with better service. That's why we have put the following policy in place to protect your personal information:

What personal information do we collect?

When you visit our website, we may collect information about your Internet service provider's address, the name of the web page directing you to our website, as well as your clicks and activity on our site. This tracking data helps us understand how to make our website more available and user friendly to our customers.

When you make a purchase in our online store, register a gift card, join our membership programme, request a catalogue or subscribe to our newsletters, you may choose to give us basic information about yourself. This enables us to process your transactions more efficiently and provide a higher level of customer service.

When you apply for finance you provide us with personal information so we can assess your application; we may also gather information about you from external credit reporters and other agencies, such as the Ministry of Justice fines database; NZ Land Transport Department; Ministry of Internal Affairs.

What do we do with your personal information?

We will not disclose any personal information about you to other companies or individuals that are not entitled to obtain this information.

We may share your details with third party companies, such as delivery companies and our web service providers. Such companies and individuals will only have access to specific personal information required to make deliveries or carry out specific tasks, but may not use your details for any other purposes.

We will use the information you have provided when applying for credit to carry out credit checks with a credit reporter for the purposes of making a credit decision affecting you.

We will verify the information that you have provided in your credit application or that we have gathered from other sources with third parties for the purposes of fraud prevention or as required by the AntiMoney Laundering and Counter Financing of Terrorism Act 2009.

If you have provided your driver's licence information this may be disclosed to the credit reporter and the NZ Land Transport Department as a part of the checks done with them.

If you have provided your passport information this may be disclosed to the credit reporter and the Department of Internal Affairs as a part of the checks done with them.

If your information is disclosed to a credit reporter, the credit reporter may hold your information on their credit reporting database and use it for providing credit reporting services and for any other lawful purpose and they may disclose your information to their subscribers for the purposes of credit checking or debt collection. This information may include credit information as defined in the Credit Reporting Privacy Code 2004 (which may include repayment history, details relating to your account and payment defaults.)

Storing your information

We take all reasonable steps to ensure that information held is accurate, up-to-date, complete, relevant, not misleading and is used only for the purposes stated in this policy. We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorized person or organisation.

Security

Red Rat takes security seriously and has taken steps to ensure your personal information is secure.

We use SSL technology, which encrypts (scrambles) your information whenever we are receiving or transferring your details on our site. When making an online purchase a small padlock symbol will appear on your screen. This indicates that the SSL security system is operating throughout your transaction. This encrypting ensures that your details can not be read by, or altered by outside influences.

If at any stage you do not see the padlock symbol or are unsure about your security, please do not hesitate to contact us by using the "Contact Us" page on our website, or by calling us during business hours on 09 261 0033 or 0800 728 728.

Updating your information

You are entitled to obtain from us confirmation as to whether or not we hold personal information about you. You may also request a copy of this information and / or request that corrections or changes be made to it. You can make changes to your personal information by using the "Contact Us" page on our website, or by calling us during business hours on 09 261 0033 or 0800 728 728.

Removing your name from our mailing list

It is necessary for you to register your details with us in order to access certain services such as making online purchases, applying for credit, accessing your account online or registering gift cards on our website. However you have the right to choose not to receive emails or mailers from us that are not related to your orders or enquiries.

When you register your email address with us we give you the option of receiving email announcements about products, offers and promotions from Red Rat. We only email you if you want us to. We do not send unsolicited emails and we do not disclose your email address to unauthorised third parties.

Every promotional email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. You can also let us know that you wish to be removed from our mailing list by using the "Contact Us" page on our website, or by calling us during business hours on 09 261 0033.

Every promotional email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the email. You can also let us know that you wish to be removed from our email list by using the "Contact Us" page on our website, or by calling us during business hours on 09 261 0033 or 0800 728 728. Please provide your full name, email address and phone number.

This will remove you from our email list. If you unsubscribe you will still receive emails specifically related to your online orders or in relation to your credit account.

Cookies

Our website uses a technology called cookies that may be used to provide you with specific information. A cookie is a small element of data that our website may send to your device. Any such cookie is typically stored on your device and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. These cookies do not track your individual information.

Links to sites and services

We will take appropriate steps to protect your privacy in relation to your use of our website. We may provide links to third party sites. Since we do not control such linked sites, we encourage you to review the privacy policies of these third party sites.

Policy Changes and Feedback

If we decide to change our privacy policy, we will inform you by posting a notice on this site. Once posted, the new policy will go into effect immediately, replacing any previous policy. We welcome your feedback to help us improve our privacy policy and practice. Please give us your feedback using the "Contact Us" page on our website.